Iris Support
For help with Iris, email keyc.ai.2026@gmail.com. Include the email address on your Iris account, the device you are using, and a short description of what happened.
Account help
Get help with sign-in, password reset, Google sign-in, account access, and account deletion.
Billing and subscriptions
Ask about subscription status, purchase restore issues, or App Store billing questions.
AI and summaries
Report issues with organizing notes, generated summaries, or AI output quality.
Privacy and local data
Ask how Iris stores journal data locally, processes selected notes for AI, and handles deletion.
Local-first data
Iris stores journal entries and saved summaries on your device. If the app is deleted or the device is lost before you export or back up your data, local journal data may be lost.
Account deletion
You can delete your Iris account from Settings, Account, Delete account. This removes your account records and clears local journal data from that device. Store subscriptions may still need to be cancelled through Apple, Google, or your app store account.
Read the Iris Mobile Privacy Policy for more detail about local storage, AI processing, reminders, and subscriptions.